Talk to a person
Tickets go to a person on the team. Pick the route that fits your question.
Ways to reach us
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01 Members
Something not working?
Open a ticket in the client area. A person on the team replies, usually within 12 hours. Include your device, the app and what you tried.
Open a ticket -
02 New here
Choosing a plan?
Compare plans and bundles side by side. Free 24-hour trials on Paragon TV, Streaming Lite and Premium Emby.
Compare plans -
03 Billing
A question about a charge?
Invoices, payment methods and cancelling are in your client area. For a duplicate or incorrect charge, open a ticket.
Go to the client area
Faster than a ticket
A few things you can sort out yourself, right now.
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Missing a movie or series?
Request new titles in Library Manager from your service page; requests are unlimited on paid Lite and Premium plans. If a title that should be there is missing or won’t play right, report it from the same page.
How requests work -
Buffering or a blank screen?
The troubleshooting guide checks your app, device and network, one step at a time.
Fix buffering -
Too many screens playing?
Each plan has a set number of screens that can play at once.
Connection limits
Other ways to reach us
- Fastest
Support ticket
For account, setup and playback problems. A person on the team replies, usually within 12 hours.
Open a ticket -
Email
For anything that isn’t urgent. Tickets are faster for account and setup problems.
support@watchparagon.com - Coming soon
Telegram
Service announcements and status updates. Channel coming soon.
Join on Telegram